TABLE OF CONTENTS
1. REGISTERING WITH THE PRACTICE
Patients may register with our practice for two reasons:
- The patient permanently lives or resides in the catchment area of our practice (in this case the GP must not refuse the patient’s registration application). The catchment area of our practice includes: Dorozsmai utca, Vásártér utca, Piac utca, Ady Endre utca, József Attila utca, Huszár utca, Székely utca, Wesselényi utca, Kölcsey utca, Dózsa Györg yutca, Móra Ferenc utca, Erkel Ferenc utca, Olajos utca, all of Kossuth dűlő, Árpád dűlő from No. 71 onwards, the area of Petőfi dűlő (with the wine cellars) south from the Szeged-Kiskunhalas road.
- The patient lives outside the catchment area of the practice, but requests to be registered with the practice (in this case the GP may choose to refuse acceptance to the practice).
If you want to register with our practice, please, first contact the head of the practice. If you have agreed about your acceptance, a form will be issued declaring that our practice is set to provide you care. At the same time with the issuance of the acceptance declaration, our patients need to complete a questionnaire with their personal data and any information related to their illness(es) and health condition (the questionnaire can be downloaded by clicking here). We kindly ask our future patients to book an appointment for an initial general examination either personally or by calling the phone number +36 (62) 282 052, or via the Internet. Please, bring with you the completed questionnaire and any medical records or final medical reports. During your first visit to the practice the nurse registers you in our electronic database, records your anamnesis and current illnesses or complaints, and determines your current status based on the completed questionnaire as well as the performed measurements and medical examination. When patients are registered with our practice, we do our best to answer their questions.
We deviate from this procedure exclusively in cases when the patient contacts the practice because of an acute condition and registering the patient with the practice is the easiest way to provide care. In such cases we inform the patient’s previous GP about the patient changing practice.
The previous GP checks out the patient by sending us a copy of the patient’s registry sheet. We would like to emphasize that there is no need to pass on any patient documents prepared by the previous GP, as these remain in the previous GP’s records and possession. The patient may request inspection of these documents, yet copies are issued only at the patient’s expenses, as the GP is not obliged to provide such service.
2. SEEING A DOCTOR
At our practice you may see a doctor if you have booked an appointment or if you visit us during regular opening hours and wait for your turn. Of course, in emergency cases patients are treated with priority. Emergency cases are the only exception that may disrupt the schedule, therefore if you have questions to discuss with your doctor, you are kindly asked to contact your GP in an e-mail or make a phone call outside of the GP’s scheduled office hours.
We would like to call your attention to the fact that our practice provides care to some 2000 people. Despite our efforts, the high number of patients and our endeavour to provide as thorough care as possible as well as occasional educational events may result in waiting times that are longer than expected. Furthermore, seeing patients unable to leave their homes may further extend waiting times. Because of these situations we ask for your patience and understanding.
3. SEEING A NURSE
Marika (Ádám Mihályné) and Márti (Varga Mihályné) have the competence to carry out several tasks independently, upon the doctors’ orders or together with the doctors. It is their task to register patients and define their basic state and condition. They organize and perform the screenings set out by public health care regulations for particular age groups, and provide care for patients with chronic diseases. E.g. with Krisztina Urbánné Makra’s assistance they manage regular ophthalmological and neurological check-ups as well as lab tests for patients with diabetes: they book appointments, organize patients’ transport and issue travel costs payment orders. They direct patients to breast and cervical cancer screenings, urological examinations etc. During office hours they perform nurse tasks, upon the doctors’ order they give infusions, intra-arterial and intramuscular injections. To be seen by a nurse, you should book an appointment either on-line (on our website under Seeing a nurse), or personally, during our opening hours Monday to Friday between 7:30 and 11:30, or by calling the phone number +36 (62) 282 052. You should contact our nurses also if you have any problem of administrative nature, e.g. if you want to submit your medical records or a final report, or if you need some medical document from our practice. If you are our regular patient on a particular medication that works fine, and you were told by your GP that you do not need to visit us for a longer period of time for any check-up or test, you may ask for your medicines to be prescribed by either calling or e-mailing us. We prepare the prescriptions which you will be able to pick up from the practice from the next day on during office hours of the nurses.
4. PREVENTIVE CARE
In 2009 we joined the community of ISO 9001:2008 certified practices, and launched our preventive care activities, scheduled for Tuesdays between 13:00 - 14:00. During this time we accept only patients with a pre-booked appointment. During these occasions you may turn to us with issues related to e.g. family planning, preparation for child birth, dietary counselling, or problems related to raising children etc., i.e. important questions which you need to discuss with a professional in depth, outside of the regular office hours with a tight schedule.
5. HOME CARE
This service is performed by both of our nurses and our GP for patients with restricted mobility. Our nurses regularly visit patients in their homes, and within their own competence they check the patient’s condition, they provide care according to the patient’s age and illness; they carry out screening and nurse tasks (taking blood samples, EKG, checking the patient’s blood pressure and medication) that can be performed in the patients’ home; also, they provide for continuous care (e.g. physiotherapy or dressing ulcers). They keep our GP informed, who also sees the patient as often as necessary to check the patient’s condition, discuss medical records and decide about further therapy.